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Kristin K. Ingram Joins Mobius Vendor Partners as Director of Client Services
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Kristin K. Ingram Joins Mobius Vendor Partners as Director of Client Services
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Indianapolis, IN – November 2021 / Newsmaker Alert / Kristin K. Ingram has joined Mobius Vendor Partners (MobiusVP) as Director of Client Services. Kristin will consult with clients and help configure CustomerCount® feedback programs to fit clients’ specific requirements. She will also engage with our clients to ensure the high level of accountability of the Mobius software. Mobius VP is the creator of CustomerCount, a leading cloud-based feedback management system which captures, measures and reports data.
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Kristin K. Ingram Joins Mobius Vendor Partners as Director of Client ServicesAn incredibly talented property manager:
  • MobiusVP client at Patton Hospitality, LaTour and Capital Vacations
  • Winner of Numerous Awards for Innovation
  • Experienced with Overall Transferring of Data and Implementation
Bob Kobek, President and CEO of MobiusVP said “Kristin is an incredibly talented property management executive who is a serious power user of CustomerCount. She comes to us with a deep knowledge of our platform from a user point of view. As a former client of Mobius VP, Kristin has the perspective of a subject matter expert who also understands programming. She pulls this all together with a special talent of interacting directly with clients and helping them make the most of their CustomerCount experience.”

Kristin has more than 25 years’ experience in resort hospitality and technology:

  • Director of Resort Experience, La Tour Resorts
  • Regional Director of Operations, La Tour Resorts
  • Director of Owner & Member Services & Customer Care, Capital Resorts
  • Regional GM & GM, Bluegreen Vacations
Over the past 25 years, Kristin has worked as Regional Director of Operations/Directors of Resort Experience for LaTour Hotels & Resorts and spent ten years with Bluegreen Vacations in various leadership positions. In addition to her resort hospitality and technology background, Kristin also owns Sea-n-Things Boat Trips, a boat charter business near St. Pete, Florida. Kristin’s office will remain in Florida from where she works remotely. She reports to Lisa Kobek, Sr. VP of MobiusVP.

Winner of numerous awards and authored countless articles on innovation in hospitality:

  • Winner of “Zealandia Dragon Tank” Entrepreneurial Spirit Competition, Zealandia Holdings Company
  • GM Award Winner for Best Hospitality Team, Bluegreen Vacations
  • Team Philanthropy Award for Deliver the Dream, Bluegreen Vacations’
  • Director’s Chair Award and GM of the Year, Bluegreen Vacations
  • Silver ARDY Award, Assistant GM of the Year, ARDA.org
“I describe myself as a ‘computer nerd’ with people skills,” says Kristin. “One of my roles at MobiusVP is to work directly with GMs and Regional Directors. Since I too was once in that role, their challenges are clear to me; I have the ability to offer them real life experience to help solve any concerns and also introduce them to unique and innovative features that only CustomerCount has.”

Master user who makes client feel comfortable with CustomerCount’s customized program:

  • Guides clients though reports
  • Trains clients on ease of use and customization
  • Takes clients through options such as languages and descriptor fields
CustomerCount was created in 2007 by Mobius VP, the well-known business process design, management, and performance improvement company. CustomerCount was originally designed to improve customer experience within three segments: sales experience, contact experience and product experience. Since then, the acceptance of the platform has been widespread in the hospitality, health, contact center, and education sectors. The latest addition to the robust survey solution is Measuring the Employee Experience (E/X). 

CustomerCount collects, measures, and reports feedback through branded, customized online surveys. It also measures the quality of the customer experience in more than forty languages. CustomerCount feedback systems integrate with most any customer interaction ranging from point of original contact to post-trip experience and every touch point in between. It is planning to fully launch the E/X measurement tool in Q3.

About CustomerCount®
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.CustomerCount.com or call 317-816-6000. Follow them at CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount.

About Mobius Vendor Partners
Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts.
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Contacts:
Bob Kobek
CustomerCount
317-816-6000 ext 100
or
Georgi Bohrod, RRP (Media)
GBG & Associates
760-803-4522

CustomerCount®
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Publishing Dates: 11/09/21 – 01/09/22
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