Back
To News/PR Index
|
|
|
Indianapolis,
IN – November 2021 / Newsmaker Alert / Kristin
K. Ingram has joined Mobius Vendor
Partners (MobiusVP) as Director of Client Services. Kristin will consult
with clients and help configure CustomerCount®
feedback programs to fit clients’ specific requirements. She will also
engage with our clients to ensure the high level of accountability of the
Mobius software. Mobius VP is the creator of CustomerCount, a leading cloud-based
feedback management system which captures, measures and reports data.
|
An
incredibly talented property manager:
-
MobiusVP
client at Patton Hospitality, LaTour and Capital Vacations
-
Winner
of Numerous Awards for Innovation
-
Experienced
with Overall Transferring of Data and Implementation
Bob Kobek,
President and CEO of MobiusVP said “Kristin is an incredibly talented property
management executive who is a serious power user of CustomerCount. She
comes to us with a deep knowledge of our platform from a user point of
view. As a former client of Mobius VP, Kristin has the perspective of a
subject matter expert who also understands programming. She pulls this
all together with a special talent of interacting directly with clients
and helping them make the most of their CustomerCount experience.”
Kristin
has more than 25 years’ experience in resort hospitality and technology:
-
Director
of Resort Experience, La Tour Resorts
-
Regional
Director of Operations, La Tour Resorts
-
Director
of Owner & Member Services & Customer Care, Capital Resorts
-
Regional
GM & GM, Bluegreen Vacations
Over the
past 25 years, Kristin has worked as Regional Director of Operations/Directors
of Resort Experience for LaTour Hotels & Resorts and spent ten years
with Bluegreen Vacations in various leadership positions. In addition to
her resort hospitality and technology background, Kristin also owns Sea-n-Things
Boat Trips, a boat charter business near St. Pete, Florida. Kristin’s office
will remain in Florida from where she works remotely. She reports to Lisa
Kobek, Sr. VP of MobiusVP.
Winner
of numerous awards and authored countless articles on innovation in hospitality:
-
Winner
of “Zealandia Dragon Tank” Entrepreneurial Spirit Competition, Zealandia
Holdings Company
-
GM
Award Winner for Best Hospitality Team, Bluegreen Vacations
-
Team
Philanthropy Award for Deliver the Dream, Bluegreen Vacations’
-
Director’s
Chair Award and GM of the Year, Bluegreen Vacations
-
Silver
ARDY Award, Assistant GM of the Year, ARDA.org
“I describe
myself as a ‘computer nerd’ with people skills,” says Kristin. “One of
my roles at MobiusVP is to work directly with GMs and Regional Directors.
Since I too was once in that role, their challenges are clear to me; I
have the ability to offer them real life experience to help solve any concerns
and also introduce them to unique and innovative features that only CustomerCount
has.”
Master
user who makes client feel comfortable with CustomerCount’s customized
program:
-
Guides
clients though reports
-
Trains
clients on ease of use and customization
-
Takes
clients through options such as languages and descriptor fields
CustomerCount
was created in 2007 by Mobius VP, the well-known business process design,
management, and performance improvement company. CustomerCount was originally
designed to improve customer experience within three segments: sales experience,
contact experience and product experience. Since then, the acceptance of
the platform has been widespread in the hospitality, health, contact center,
and education sectors. The latest addition to the robust survey solution
is Measuring the Employee Experience (E/X).
CustomerCount
collects, measures, and reports feedback through branded, customized online
surveys. It also measures the quality of the customer experience in more
than forty languages. CustomerCount feedback systems integrate with most
any customer interaction ranging from point of original contact to post-trip
experience and every touch point in between. It is planning to fully launch
the E/X measurement tool in Q3.
About
CustomerCount®
CustomerCount
is a feature-rich, cloud-based
survey solution providing intuitive real-time reporting, fast turnaround
on requested updates, and detailed and dynamic data gathering capabilities
to support process improvement efforts, build customer loyalty and improve
your bottom line. Developed and managed by Mobius
Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Mobius Vendor Partners
Founded
in 1999, Mobius Vendor Partners
(Mobius) is a business process design, management and performance improvement
company with personnel committed to excellence in assessment and deployment.
We help our client organizations increase efficiency and effectiveness
to gain positive, bottom line impacts.
|
Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
760-803-4522
|