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This award recognizes both an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) member company for the individual’s performance during the 2017 calendar year. Two trophies will be presented. One for the company and one for the individual CEP.
According to Bob Kobek, President of CustomerCount, “We created the CEP Award to recognize the people who deal with customers every day. Their work directly affects customer loyalty and impacts a company’s bottom line at a very primary level. We use CustomerCount’s cloud-based customer feedback management system, which measures and reports customer feedback through branded, customized online surveys, to establish the winning entry. The system is extremely versatile and can be adapted for numerous uses, including an efficient method in determining a winner for this prestigious award.”
Nominations should focus on the exceptional performance of team members who have contributed to the success of the company. Areas of contribution can be multi-channel including phone, email, and click to chat, and/or any customer contact. This includes all customer engagement professionals. (Examples: supervisors, CSRs, TSRs, team leaders or any customer-facing professional) and is particularly geared toward the frontline.
Included in the survey format for entry, nominators must also provide detailed insight regarding the team member’s performance and contribution showing how the nominee’s efforts and achievements have impacted the team, company, and/or community.
forms are available at: www.cccepaward.com.
All nominations must be received by close
of business, (March 30, 2018 at 5pm EDT).
A representative of the nominating company must be registered and in attendance
to accept the award. For more information about how to submit a nomination
for the CEP Award contact Tom Chandler at: firstname.lastname@example.org,
or office 317-816-6000.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.CustomerCount.com or call 317-816-6000. Follow them at CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount.