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CustomerCount
and Oömbaga Team Up to Benefit Legacy Resorts
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Indianapolis,
IN – April 2016 / Newsmaker Alert / CustomerCount(SM),
the online customer feedback management system, has teamed with Oömbaga,
an App which connects timeshare owners to their resorts via any online
and mobile device. The new alliance will allow guests and owners at Legacy
Resorts to complete and submit post-vacation stay surveys. The combined
technology of CustomerCount and Oömbaga also provides an easy tool
to enable guests to request service assistance via the App.
Robert
Kobek, RRP, President of CustomerCount, says the CustomerCount / Oömbaga
integration extends the accessibility of customer feedback. “We are always
looking for new points of distribution for our system. Oömbaga opens
the door for many resorts to engage their members immediately and seamlessly.”
“The
On Site Service Request component is particularly geared to making non-emergency
requests easy and efficient. It combats the challenge of making after-hour
requests and immediately notifies resort personnel of any request via an
email alert,” says Kobek.
Delaina
Probus-Staley, President of Oömbaga I.G., developers of Oömbaga
and Triton Software, says, “We are very excited about CustomerCount’s services.
Integrating them with our App makes it more affordable for Legacy Resorts
to provide a level of comfort for guests to make requests; many of these
more mature and smaller properties do not have someone at the front desk
24/7; with the ability to make a request directly through the App, the
guest now has a less intrusive way to ‘request an extra pillow’ without
calling an emergency-only number.”
Linking
Oömbaga and CustomerCount creates deeper relationships between customers
and services. Kobek says that the integration between the two platforms
promotes stronger customer engagement in a fast, efficient and seamless
manner.
“We
are all after a fully engaged customer who is satisfied and loyal to a
product or service. This teamwork between CustomerCount and Oömbaga
is another step in that direction.”
About
CustomerCount(SM)
CustomerCount
is a feature-rich, cloud based survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at www.CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Oömbaga
Oömbaga
is a mobile application which allows timeshare owners to pay maintenance
fees, make reservations and carry out transactions with their resort. The
middleware connects timeshare owners to their resorts making transactions
seamless via any online and mobile device. In addition to the CustomerCount
Post Vacation Survey and Onsite Service request additions, owners/members
may choose float assignments, exchange, as well as rent and book their
time all in one place through tablets, smart phones, websites, emails and
instant messaging. To see Oömbaga demonstrations at ARDA World 2016
visit booth # 701. Or see www.oombaga.com.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod (Media)
GBG
& Associates
619-255-1661 |