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CustomerCount®
Teams with RCI® to Launch TravelVUE(sm)
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Social Analytics
and Support System Monitors Individual Resorts and Brand
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Indianapolis,
IN – June 2018 / Newsmaker Alert / CustomerCount®,
has teamed with RCI®, the worldwide
leader in vacation exchange, to launch yet another enhancement to CustomerCount’s
enterprise customer feedback system. The new addition to CustomerCount’s
feedback capabilities is TravelVUE(sm), a multifaceted social-analytics
and support system that monitors brand sentiment, gathers real-time conversations
and provides insight for social media and marketing teams.
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TravelVUE
is the result of a combination of CustomerCount’s cloud-based distribution
and reporting platform and the evolution of RCI’s Timeshare Online Listening
center (TOLC), delivering insights from consumer’s social media interactions.
Whether travel professionals are focusing on advertising, content or customer
care performance, TravelVUE offers aggregated reporting that helps travel
professionals make decisions quickly.
Robert
Kobek, RRP, CustomerCount’s president said, “CustomerCount’s technology
and RCI’s listening tools are a great fit. Working together they can help
provide an immediate impact on strategy and is available to any and all
resorts.”
Built
on the robust platform of CustomerCount and RCI’s award-winning TOLC, the
new service monitors both individual resorts and multiple properties across
a brand. By leveraging key data from enterprise social media listening
technology, TravelVUE gathers information in real time and compiles data
into reports that portray essential key performance indicators as well
as ratings and reviews in a meaningful and actionable manner. These frequent
reports are designed to help capture how trending items impact the brand,
and in turn, influence the direction of the resort’s social strategy.
With
a tiered pricing model from one resort to several, those interested can
sign up for the program that fits their business needs based on their budget
and the number of locations they want to include.
Kobek
adds, “The hospitality industry in general, and specifically RCI, were
the earliest adopters of customer feedback. TravelVUE now offers our clients
convenience and essential data to measure and monitor their guest experience
in one place. Partnering with RCI on this initiative opens up a new avenue
for our clients to gain a complete view of their online communications,
customer attitudes and brand perception.”
About
CustomerCount®
CustomerCount
is a feature-rich, cloud-based survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
RCI
RCI
is the worldwide leader in vacation exchange, housing a unique portfolio
of brands. RCI pioneered the concept of vacation exchange in 1974, offering
members increased flexibility and versatility with their vacation ownership
experience. Today, through the RCI Weeks® program, the week-for-week
exchange system, and the RCI Points® program, the industry’s first
global points-based exchange system, RCI offers its app. 3.9 million members
access to more than 4,300 affiliated resorts in 110 countries. RCI’s luxury
exchange program, The Registry Collection® program, is the world’s
largest program of its kind with approximately 200 affiliated properties
either accessible for exchange or under development on six continents.
RCI’s portfolio of brands also includes Love Home Swap, one of the world’s
largest home exchange programs, DAE, a direct-to-member exchange company,
and @Work International, a leading provider of property management systems.
RCI is part of Wyndham Destinations (NYSE: WYND). For additional information
visit our media
center or rciaffiliates.com.
RCI also can be found on Facebook, YouTube and Twitter.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
619-255-1661 |