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CustomerCount®
Partners with Ragatz Associates
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to
Provide Valuable Analytics
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Indianapolis,
IN – October 2017 / Newsmaker Alert / CustomerCount®,
the cloud-based customer feedback management system, has teamed with Ragatz
Associates in an agreement to provide valuable analytics to CustomerCount’s
clients. Ragatz Associates is among the most highly respected research
companies in the hospitality industry. This partnership will enable CustomerCount
clients essential insights to its survey results.
CustomerCount’s
Worldwide Research Analytics Program (WRAP) offers the expertise necessary
to formulate conclusions and make strategic recommendations regarding intelligent,
tactical, and appropriate responses.
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L-R:
Bob Kobek and Richard Ragatz
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According
to Richard Ragatz, President and CEO of Ragatz Associates “In terms of
customer response, CustomerCount is far and away the best data gatherer
in the industry. However, too often the end user of the feedback data is
left with a pile of numbers with little direction –or time-- on how to
use the information. We’ve had 40 years of interpreting survey results.
Now CustomerCount subscribers may receive—in addition to the critical hard
data—a concise accompanying written report. This report will interpret
the data, describe its implications, and make appropriate recommendations
for the client’s marketing, sales, operating and consumer-relations programs.”
“Our
goal is to use WRAP to provide strict reporting on customer perception
of their experience, regardless of the touch point,” said Bob Kobek, President
of CustomerCount. “This in-depth research analysis of CustomerCount’s robust
reporting gives our customers the best of both worlds: detailed data and
Ragatz’ expert interpretation and guidance.”
“This
program partners the top of the line data capture and reporting mechanism
with the top research group in the leisure travel industry. The ROI on
this for our clients should be immediate,” he added.
To
learn more about WRAP, contact Bob
Kobek at CustomerCount.
About
CustomerCount
CustomerCount®
is a feature-rich, cloud based survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com or call
317-816-6000. Follow them at CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Ragatz Associates
Ragatz
Associates (RagatzAssociates.com)
is an international consulting and market research firm in the resort real
estate industry. It was founded in 1974 by Dr. Richard Ragatz. Clients
represent both the private sector (from small, individually owned companies
to international corporations) and the public sector (from small municipalities
to national governments). The firm specializes in the shared-ownership
industry, including fractional interests, private residence clubs, and
resort timeshare. We also work with hotels and various forms of whole-ownership
resort real estate developments. The firm has worked on over 2,500 assignments
in the resort real estate industry in 48 states and over 70 countries.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod (Media)
GBG
& Associates
619-255-1661 |