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DAE
Moves to Larger Phoenix Office
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Phoenix,
AZ – September 2014 / Newsmaker Alert / DAE
(Dial An Exchange), the world’s largest independently owned vacation exchange
company, has recently expanded into new custom-designed offices that are
double the size of its former offices in Phoenix, Arizona.
Explained
Fermin Cruz, Vice President Americas Region for DAE, “This was a major
milestone in reflecting our company’s accelerated growth. The move was
necessary because we were literally bursting at the seams. We planned the
move for some time, meeting with architects to design a new facility built
precisely to fit our needs. On the day of the move, July 25th, we closed
the office at 1 p.m. and were up and running seven hours later, thanks
to the amazing organizational efforts of Corbett Howard, our VP of Operations.”
Cruz
adds, “The new building is home to our entire U.S. team, including our
call center, operations, fulfillment center and inventory control teams
and provides a most pleasant working environment for all our employees.”
DAE
was introduced to the U.S. in 2003 and opened its North American office
in Phoenix in 2007, growing at a dramatic pace for the past several years.
A strong focus on quality customer service led to this continued growth,
with over 50% of new memberships the result of personal referrals, professionally
fulfilled by employees dedicated to the highest levels of customer service.
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Dial
An Exchange was launched in Australia in 1997 on the model of no mandatory
membership fees for timeshare owners and no charges on exchanges until
an exchange transaction is confirmed. Today, the company is the largest
independently owned vacation exchange company, serving a member base of
over 1.5 million timeshare owners (including 500,000 direct members) at
resorts and clubs through 12 offices worldwide. By offering its unique
exchange alternative, DAE has helped to “save” many timeshare owners and
resorts by re-engaging them in the exchange proposition and ultimately
adding more value to their timeshare product.
Because
DAE does not affiliate resorts, they knew that establishing a solid member
base, attracting timeshare owners and providing over-the-top customer service
at every customer touch point would be critical to their growth.
“We
paid a great deal of attention to legacy owners, who own over ten years,
visiting and providing support to those resorts and their owners while
introducing our memberships and exchange options,” said Susan Friedline,
DAE Business Development Manager.
After
management companies, resorts and HOAs learned about DAE’s exchange product
and experienced their way of doing business, they climbed on board and
began to tell others about the company, helping to increase their reach
even further.
DAE
USA is also servicing members directly as a service provider for timeshare
management companies, supporting internal exchange programs, booking home
resort stays and offering rentals.
Added
DAE VP of Operations Corbett Howard, “We are handling member services calls
through our call center, including exchange requests, payment of maintenance
fees, and nightly or weekly vacation reservations. In essence, we are providing
front-line support to timeshare owners far beyond the exchange transaction.
We are proud to say that our track record, culture and our reputation for
excellence in customer service and the way we treat our customers has earned
us these special alliances.”
DAE
is the world’s largest privately owned timeshare exchange provider with
worldwide destination availability servicing over 1.5 million timeshare
owners (including 500,000 direct members) at resorts and clubs through
12 offices worldwide.
For
more information on DAE, and its programs, visit www.daelive.com
or call Susan Friedline at 602-427-4913.
Contact:
Fermin
Cruz
fermin.c@daelive.com |