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Dial
An Exchange to Provide Owner Services for LaTour Resorts
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Phoenix,
AZ September 2014 / Newsmaker Alert / Dial
An Exchange (DAE), the worlds largest independently owned vacation
exchange company, has recently been selected by management powerhouse LaTour
Hotels & Resorts to provide Owner Services for members of its Whiski
Jack Resorts in Whistler, Canada.
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According
to Fermin Cruz, Vice President Americas Region for DAE, We have a core
competency in servicing timeshare owners, understanding booking transactions,
and offering inventory distribution channels. With our solid technical
platform, it was natural for us to add owner servicing to our growing suite
of services to the industry.
Now
LaTour can concentrate its efforts on monetizing inventory and managing
their 16 Whiski Jack resorts with approximately 9,000 interval weeks
while DAE provides front-line support to their members. Through a designated
inbound line, DAE assists Whiski Jack owners who want to book their fixed
or floating weeks, make exchange deposits or reservations, verify ownership,
process maintenance fee payments, inquire about services and check account
balances.
Added
Peter Gust, Vice President of Resort Operations & Rental Sales, We
began receiving these services in early August and already it has created
a positive and seamless customer experience for our owners. We are delighted
that our members are receiving the same great customer service for which
DAE has become highly respected within the industry.
In
addition to its unique exchange alternative, new DAE programs provide resorts
and management companies with an opportunity to effectively outsource call
center owner servicing through a trusted company with established success
in customer service, providing a cost effective way to enhance service,
while focusing on inventory monetization and resale challenges. These tools
for our business partners help provide a competitive edge to support their
growth.
Continued
Cruz, We are proud that our track record, culture and our reputation for
excellence in customer service and the way we treat our customers has earned
us this special alliance.
Specializing
in luxury boutique hotels, fractional, private residence clubs, and mixed-use
resort developments, LaTour
Hotels and Resorts delivers highly personalized vacation experiences
at new and existing four-star golf, ski, urban, and oceanfront properties.
The company currently operates properties in the United States, Mexico,
and Venezuela, with upcoming expansion plans throughout South America,
Europe and Asia.
Founded
in Australia in 1997 on the model of no mandatory membership fees for
timeshare owners and no charges on exchanges until an exchange transaction
is confirmed Dial An Exchange was introduced to the U.S. in 2003 and
opened its North American office in Phoenix in 2007. Today, the company
is the largest privately owned vacation exchange company, serving a member
base of over 1.5 million timeshare owners (including 500,000 direct members)
at resorts and clubs through 12 offices worldwide.
For
more information on DAE, and its programs, visit www.daelive.com
or call Susan Friedline at 602-427-4913.
Contact:
Susan
Friedline
602-427-4913
susan.f@daelive.com |