To News/PR Index
Duetto Expands its Commitment
to Innovation with a Newly
Expanded Customer Success
Professionals with Decades of Experience,
Support for Hoteliers Who Get the Duetto Edge
Francisco, CA – September 2013 / Hospitality 1ST / Duetto,
the only cloud-based technology firm focused on revenue management for
the hotel industry, announced the expansion of its Customer Success Team
to support the accelerating adoption of Duetto
Edge – an innovative product that is helping hotels increase revenues
by optimizing demand with new data sets while integrating previously unavailable
Co-Founder and Chief Analytics Officer, Marco Benvenuti, said, “We are
pleased to further our commitment to a first-class experience for our customers
through our Customer Success team, which gives our customers free access
to Revenue Management experts who can help increase profitability. Duetto
is unique in offering exceptional depth, experience, and creativity, to
help customers achieve the highest and best use of Duetto products at no
newly expanded Duetto Customer Success team includes:
concluded, “Led by these top professionals, our Customer Success team delivers
innovative solutions to the Revenue Management challenges and opportunities
hotels confront every day.” He concluded, “This kind of consultative service
typically costs hotels thousands of dollars per month. From day one, it’s
been clear that our mission is the success of our customers, and we are
committed to an all-inclusive cost model. With the rapid growth in the
community of Duetto users, we are glad to provide them with unparalleled
support, advice, and Revenue Management guidance from a team of leading
(AJ) Jenveja, a revenue management and customer satisfaction professional
who brings deep experience consulting on revenue management for properties
across the country, as well as with Caesars Entertainment Corporation in
Berezan, a twenty-year hospitality professional who has worked at Four
Seasons and brings a PhD from the Hotel Management School at the University
of Nevada-Las Vegas.
Ehrean, who brings close to two decades of hotel experience, including
management positions at Kimpton Hotels and Restaurants, Marriott International,
Joie de Vivre and Tarsadia Hotels.
is building momentum in the displacement of legacy on-premise or hosted
hotel revenue management systems utilizing Big Data to optimize demand
and provide operational intelligence for hotels. It has seen rapid adoption
of its flagship Duetto Edge product. Duetto
Insight, a product tailored specifically to the needs of select
service and independent hotels, was launched last Spring.
was founded by Wynn executives, Marco Benvenuti and Patrick Bosworth, along
with former Salesforce.com Chief Technology Officer, Craig Weissman. The
Company uses Big Data to power Duetto Edge, which delivers better
insights on demand, improves pricing optimization, forecasting and hotel
operations. Early adopters include hotel brands and properties in the United
States, Europe and Asia.
manages Duetto’s client relationships and communicates their needs with
the technical team to ensure successful implementations and happy customers.
Most recently, AJ served as Managing Partner of Duetto Consulting, a consulting
company co-founded by Marco and Patrick, with a focus in revenue management
consulting and outsourcing for casino resorts. Prior to that, AJ worked
at Caesars Entertainment Corporation as a President’s Associate in Corporate
Finance, and later, in revenue management for the Las Vegas region.
Berezan, PhD, is a customer satisfaction and loyalty professional, who
brings two decades of hospitality management experience, for brands including
Intrawest, Four Seasons, and Playground Corporation, which marketed such
brands as Westin and Rosewood in Mexico. Berezan has direct hospitality
management experience in markets such as Canada, Japan and Mexico, and
has published numerous academic papers, studies and monographs. Berezan
resides in Las Vegas.
Ehrean has close to two decades of experience in the hotel industry, and
14 years of management experience in Revenue Management across multiple
brands. She joins Duetto from Marriott International, where she was most
recently the brand’s Revenue Management Operations Leader for multiple
properties in the San Francisco market. Prior to that, she was City Director
of Revenue Analysis for Kimpton Hotels and Restaurants, and before that,
Director of Revenue Management at the Sir Francis Drake, a Kimpton Hotel.
She also held Revenue Management positions with Joie de Vivre Hotels, and
Tarsadia Hotels, both in California. Ehrean is a graduate of Davenport
College, Michigan, with a B.A. in Business Administration and a concentration
in Hotel, Restaurant, and Institutional Management.
hospitality executives with cutting-edge solutions to optimize demand,
maximize rate, and minimize cost. Powered by leading Silicon Valley technologists
and hospitality industry veterans, Duetto is where innovation and insight
meet – to help the hotel industry create new standards of efficiency and
profitability, and re-think how revenue management is done.
Edge delivers powerful tools hospitality executives need to achieve
profit goals and understand demand and revenue channels better than ever
the unique benefits of Duetto Edge:
functionality: with no hardware or software to install and no implementation
fees – updates are automatic, free and frequent.
visualizations: expose changing demand patterns so hoteliers can adjust
pricing and channel strategies accordingly.
Alerts: notify users of pickup deviations, competitor rate changes,
channel outages or rate parity discrepancies, and recommend corrective
productivity: receive critical data and insights anywhere, anytime
from a web browser, tablet or mobile device.
algorithms: recommend actions to help hotel executives increase rates,
expand occupancy and optimize channel mix.
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