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NH
Granite State Ambassadors
Announces
2015 Guest Service Training Schedule
|
Award-winning
non-profit organization has certified more than 1400 volunteers and employees
who
staff visitor centers around New Hampshire, including state welcome centers
and
Manchester-Boston Regional Airport. This year’s certification
classes
are being held in Manchester, Durham, and Meredith.
|
Manchester,
NH – March 2015 / Newsmaker Alert / NH
Granite State Ambassadors is hosting three guest
service training programs this spring in Manchester, Durham, and Meredith.
The two-day certification includes 14 comprehensive hours of learning through
presentations and conversation with New Hampshire tourism industry professionals.
Each attendee receives literature and samples, a tour of the host location,
lunch and snacks, and upon graduation becomes a certified “Granite State
Ambassador” (GSA). The goal of the Granite State Ambassador certification
training is to reinforce the tools and knowledge needed to meet and exceed
the expectations of guests and support the authentic culture of New Hampshire,
its people, and its products.
GSA
training is well-suited for people who enjoy sharing their passion for
New Hampshire with others, want to learn more about the state, and can
volunteer a few hours each month. Volunteer opportunities include visitor
centers such as Manchester-Boston Regional Airport, the State House, state
welcome centers, chambers of commerce including Manchester, Concord, Dover
and Pemi Valley, and private visitor centers run by associations such as
the Lakes Region Tourism Association and Monadnock Travel Council. GSAs
also volunteer at a variety of events in support of the NH Division of
Travel & Tourism Development. Industry personnel, such as those working
in chambers, hotels, attractions, restaurants and other hospitality venues
can also participate in the training to enhance their current skills.
This
year’s training programs are scheduled for March 16-17 at Manchester-Boston
Regional Airport, April 13-14 at NH Public Television in Durham, and May
18-19 at Mill Falls at the Lake in Meredith. Certification fee is $40,
and includes all materials, lunch, and snacks. To register, visit www.nhgsa.com
and click “Training” in the top navigation bar.
Certified
GSAs have numerous opportunities each year to reinforce certification and
update skills by participating in activities, monthly tours of tourism
properties, special events and specialized training. According to Gretchen
Ziegler, chairperson of NH Granite State Ambassadors, “It’s fun and a great
way to meet others who live in New Hampshire or are visiting and want to
learn more.”
About
NH Granite State Ambassadors
NH
Granite State Ambassadors is a 501(c)(3) non-profit organization that has
been providing training, management and service to New Hampshire’s tourism
industry since 1996. It adds value to state agencies and travel- and tourism-related
businesses through a training and support network that sustains and enhances
the New Hampshire experience. The award-winning organization has certified
more than 1400 residents and employees who staff visitor centers and special
events around the state; volunteers annually donate more than 18,000 hours
and assist well over 110,000 guests. Key partners include Manchester-Boston
Regional Airport and the NH Division of Travel & Tourism Development.
To learn more, visit www.nhgsa.com.
Contact:
Lisa
J. Jackson
Communications
Director
240-621-0638 |
