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Six
Top PMS Trends to Make Independents More Productive and Profitable
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NORTHWIND
Showcases Enhanced Technology and Services at HITEC;
Guest Engagement,
Maestro Cloud, Big Data Dashboard, Loyalty,
MyMaestro
Knowledge Center, Mobile, Direct Web & Social Media Booking
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Markham,
ON – June 2013 / Hospitality 1ST / Technology is evolving rapidly to
create a more profitable business environment for independent operators.
NORTHWIND,
provider of Maestro™
Enterprise Property Management hotel
software and reservation
software solutions for the industry’s leading independent hotel, resort,
and multi-property groups, adapts the most effective emerging systems for
its users.
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“There
are six technology trends today that NORTHWIND is leveraging to make independent
operators more profitable,” said Warren Dehan, NORTHWIND-Maestro PMS President.
“These solutions add revenue, lower expenses, and improve guest service
and loyalty. Direct web booking, cloud hosting, advances in online guest
engagement, data gathering, data analysis, and professional online training
lead the list, and NORTHWIND incorporates all of them for its users.” Click
here to learn more about Maestro’s solutions for profitability and productivity.
Direct
Bookings to Maximize Profits – Web, Social & Mobile
Direct
website booking is essential for independent operators to market themselves,
increase occupancy, and control booking costs. Maestro’s ResWave2 is a
hosted solution that reduces OTA dependency and increases profitability
with mobile-optimized, integrated real-time control of reservations, rates,
and availability for leisure travelers, groups, and corporate accounts
on online channels and social media. It combines the latest technology
with consumer-focused functionality including seamless customization with
a hotel’s website brand and an updated, guest-centric booking process to
maximize online revenue.
Guest
Engagement and Retention
Maestro’s
automated Smart eMessaging increases guest retention and revenue. It builds
loyalty by offering guests add-on amenities and upgrades to enhance their
stay with revenue-generating activities. Operators use proactive communications
to serve guests before they arrive, while on-property, and after departure.
Maestro’s integrated text and email messaging tools manage all guest communications
and enable independents to automate targeted, relevant, mobile-optimized
emails to their guest database.
Cloud
– Affordable and Secure Hosted Solutions
Maestro
Cloud reduces expenses and overhead. It is a reliable, affordable option
for independents who want to focus on operations and revenue, not technology.
Cloud hosting provides operating efficiencies, secures cardholder information,
and delivers instant remote access to property or hotel group data. NORTHWIND’s
web-enabled platforms let operators manage multiple hotels from a central
site, gain greater management control of property activities, centralize
audits, and maximize revenue.
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Big
Data and Mobile Business Intelligence
Maestro
gives independent operators access to real-time data to make on-the-spot
decisions, monitor operational processes, and review KPIs. Maestro’s single-image
database collects information from its 20 property modules and from third-party
systems interfaced to Maestro. The BI combines this data to give hoteliers
graphic, mobile-optimized data views for business decisions based on real
information. Managers and ownership teams use Maestro to easily access
the property’s system anytime from anywhere to enable closer management
oversight for informed, up-to-the-minute decisions. Maestro Mobile BI Management
Dashboards give single and multi-property operators drill-down access to
the “why” behind the numbers.
Guest
Loyalty Programs to Compete with Chains
Maestro’s
mobile-optimized online Guest Loyalty System gives independents the same
benefits as major chains to recognize, reward, and retain guests. Maestro’s
single-image database offers independent operators powerful functionality
to compete with chain programs that were only available to brand franchisees.
It automates the complex process of tracking and redeeming points to save
time and cut cost. Maestro Loyalty increases business with loyalty programs
and perks that reflect their unique brand and services.
Reliable,
Responsive Support and Expert Services
NORTHWIND
enhanced its Diamond Plus Service with the new MyMaestro Client Help and
Knowledge Center to give independent operators the technology support they
can rely on to be successful. NORTHWIND’s new Client Help and Knowledge
Center is an interactive website offering 24/7 access to tools and resources
for new and current Maestro users to maximize their productivity. It includes
a welcome center, tutorials, webinar schedules, best practices, new-feature
and release announcements, events, training and service requests, knowledgebase,
FAQ’s, interfaces, and live chat.
For
a demo of the Maestro Property Management Suite featuring the ResWave2
Booking Engine, please contact NORTHWIND at 888-667-8488 or email info@maestropms.com.
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Maestro
Property Management Solution
Enhance
guest service, improve efficiency, and maximize online and offline revenue
with Maestro PMS, the industry’s most robust and flexible resort
software and boutique hotel software solution empowering leading full-service
hotels, luxury resorts, multi-property groups, conference centers, condominiums,
and timeshare properties. Solutions include Front Office (PMS), Accounts
Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property
Management, Condo & Timeshare Owner Management with Web Functionality,
Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic
Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML,
Membership, Work-Orders, Fine Dining and Retail POS, Online Table Reservations
with Web Booking, Concierge, and Guest Experience Measurement. The Maestro
PMS is database independent (ODBC Compliant) and may be deployed via Windows,
UNIX, Linux, Terminal Services, hosted, and Web platforms.
About
NORTHWIND – Maestro PMS
NORTHWIND
is recognized in the hospitality industry for its standard-setting Diamond
Plus Service and robust integrated Maestro resort hotel software technology.
With over 30 years’ experience dedicated to developing technology solutions
for the hospitality industry, NORTHWIND is a partner who understands you
need a scalable, flexible PMS that works the way you do. Maestro applications
are engineered for operators who need to manage their enterprise in a real-time
environment for the utmost operational efficiency, productivity, control,
and profitability.
Contacts:
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NORTHWIND - Maestro PMS
Ivana Johnston - Sales &
Marketing
Phone: 905-940-1923
Toll Free: 1-888-667-8488
Email: info@maestropms.com
www.MaestroPMS.com
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Media Contact:
Julie
Keyser-Squires, APR
Softscribe Inc.
for NORTHWIND
– Maestro PMS
Phone: 404-256-5512
www.SoftscribeInc.com
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