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| Myrtle Beach's Ocean Lakes Family Campground Receives An “A” Grade for the Sixth Time from Online Customer Satisfaction Survey | Oceanfront Campground Is the Only One in the Carolinas to Receive An “A” Grade from GuestRated™ Customer Satisfaction Survey | “If you do the math, that amounts to fewer than one in 100 campgrounds, RV parks and resorts receiving all around ‘A’ ratings in our consumer surveys,” said Bob MacKinnon, a former Disney Company executive who founded GuestRated.com, an online rating system for public and privately owned and operated campgrounds. Indeed,
while online surveys typically give consumers the ability to post their
comments, most online survey forms ask consumers to rate only a few things,
like value, location, cleanliness and service. GuestRated.com, by contrast,
solicits consumer feedback on 55 different guest satisfaction questions
in addition to providing consumers the ability to post written comments
and suggestions.
 “We drill down to specifics with our surveys,” MacKinnon said. “For example, we ask: How clean were the showers compared to the toilet areas? Was the bathroom well stocked with supplies? What was the attitude of staff? Did staff have a professional appearance? Were they quick and efficient? How would you rate the safety and security of the park? Ultimately, GuestRated.com aims not only to provide consumers with meaningful reviews that can help them identify the best campgrounds, but provide campground operators with letter grades covering every aspect of their park so that they know where to prioritize their improvements and create a better guest experience.” GuestRated.com announced the top public and privately owned campgrounds via press release. More than 30,000 surveys, containing 55 different guest satisfaction questions, were completed by camping and RV enthusiasts throughout the United States. Consumers were also able to post comments and suggestions. “Receiving an honor based on the satisfaction of our campers – whether new or returning – means the world to us here at Ocean Lakes,” said Barb Krumm, Director of Marketing and Public Relations for Ocean Lakes Family Campground. “Our top priority is making sure that our guests have the best vacation possible. We’re very proud of our teammates who make this happen.” Some Upcoming Events For Ocean Lakes Family Campground in 2015:
For more information about Ocean Lakes, visit www.oceanlakes.com, follow it on Twitter or “like” the campground on Facebook. About
Ocean Lakes Family Campground
In 2006, Ocean Lakes received the prestigious South Carolina Governor’s Cup for making a significant economic impact on South Carolina. Ocean Lakes covers 310 oceanfront acres with nearly one mile of beachfront. It offers 3,447 sites — 893 of which are large and pull-through to accommodate larger RVs. It was built by Mary Emily and Nelson Jackson and their five daughters, starting in 1970. It opened with 30 campsites and one bathhouse in 1971. On an average seasonal day, Ocean Lakes has 25,000 - 30,000 guests enjoying the countless amenities that have made it a local favorite and a national vacation destination. It currently holds a perfect 10/10*/10 rating from the Good Sam RV Travel Guide & Campground Directory for its overall operation, recreational offerings, services and appearance. This puts Ocean Lakes Family Campground in the Top 1% of the private campgrounds in North America. TripAdvisor awarded Ocean Lakes its 2013 “Certificate of Excellence.” Ocean Lakes Family Campground is a division of The Jackson Companies, a family-owned enterprise that includes Prestwick Golf & Country Club, Ocean Lakes Properties, Crystal Lake Mobile Home Village, Ocean Lakes RV Center, and the master-planned development SayeBrook. Media
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