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Oracle
Introduces New Cloud Services for Hotels and Casinos
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New Oracle Cloud
services enable hotels, casinos and other hospitality companies
to personalize
and improve the guest experience while making operations more efficient
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Redwood
Shores, CA – January 2016 / Newsmaker Alert / To help hospitality companies
personalize all aspects of their engagement with customers while also delivering
an excellent guest experience on site, Oracle introduces a cloud services
version of its industry-leading suite of hospitality solutions. The new
Oracle
Hospitality cloud services enable hotel and casino operators to
better manage every aspect of their customer relationships and on-site
operations, while simplifying their IT infrastructure and deriving value
faster from new innovations.
“To
win in the highly competitive hotel industry, hotels need to deliver personalized
guest experiences, increase operational efficiency, and effectively manage
distribution,” said Ray Carlin, vice president of product strategy, Oracle
Hospitality. “Oracle’s cloud-based solutions bring significant advantages
in all these key areas, while at the same time streamlining on-premise
IT management and offering enhanced application and data security built
in.”
Oracle’s
hospitality-focused solutions, combined with its broader product and service
offering, are used by hundreds of thousands of operators worldwide to provide
superior service and experience to their guests anywhere. By delivering
its full suite of solutions via the Oracle Cloud, Oracle is making it easier
for hospitality companies of all sizes to implement new features and business
functionality faster and dramatically simplify the IT infrastructure required
to deliver a world-class customer experience at hotel and casino properties
around the globe.
Oracle
OPERA Cloud services build upon Oracle’s commitment to develop cloud-enabled
versions of its most powerful applications. The cloud services streamline
and improve most aspects of hospitality management including:
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Deliver
exceptional guest experiences: With Oracle OPERA Cloud’s comprehensive
guest profiling capability, hotels can capture the guest preferences they
need to personalize and differentiate the guest experience. Personalized
experiences will enhance guest loyalty and drive membership growth in loyalty
programs.
-
Mobile-enable
hotel operations: Oracle OPERA Cloud runs on Oracle MICROS tablets
and other leading tablets and smart phones to allow hotel personnel greater
flexibility to provide guest services anywhere on the property.
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Secure
enterprise data: Oracle OPERA Cloud runs Oracle’s technology stack
from applications to disk, with unprecedented security, high performance
and availability.
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Maximize
occupancy and revenue: Maximize sales with the Oracle Distribution
Cloud, an add-on suite of services that allows hotels to effectively manage
room rates and allocation of room inventory to various distribution channels.
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Integrate
food and beverage operations: Oracle OPERA Cloud comes with pre-built
integration to Oracle Hospitality Simphony, the leading point-of-sale solution
for the food and beverage industries.
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Innovate
faster: Deliver service innovations, enable easier upgrades and drive
business process improvements by simplifying information technology infrastructure.
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Integrate
with enterprise applications and property infrastructure: Hotels can leverage
an extensive partner network and hundreds of pre-built interfaces to back-office
applications (accounts receivable accounts payable), payment gateways,
hotel industry applications, and property infrastructure devices to ease
integration.
Hotels
can further enhance the customer experience with their guest-facing mobile
applications that leverage the web services in Oracle OPERA Cloud to provide
key guest services across the travel lifecycle.
“Mobility
has become a key competitive differentiator in the hotel industry. With
the ability to access information instantly via mobile devices, guests
now expect a very personalized mobile-enabled hospitality experience,”
said Carlin. “Oracle OPERA Cloud enables operators to quickly and cost-effectively
make that vision a reality.”
With
the industry’s broadest portfolio of public cloud services, Oracle Cloud
continues to show strong adoption, supporting 62 million users and 23 billion
transactions each day. Oracle Cloud runs on 30,000 devices and 400 petabytes
of storage in 19 data centers around the world.
About
Oracle
Oracle
offers a comprehensive and fully integrated stack of cloud applications
and platform services. For more information about Oracle (NYSE:ORCL), visit
www.oracle.com.
To
learn more about Oracle Hospitality solutions, please follow us on Twitter
@OracleHosp
and on Facebook.
Media
Contact:
Greg
Lunsford
Oracle
650-506-6523 |