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ResortCom
International’s President Alex Marxer
Featured
Key Note Speaker at Call Center Week
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Marketing
and Sales Services
now
Offered to New, as well as Existing Clients
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Las
Vegas, NV – June 2014 / Newsmaker Alert / Alex Marxer, President of
ResortCom
International, the pioneer in providing servicing solutions for the
timeshare Industry imparted his unique insights at the 15th Annual Call
Center Week at Mandalay Bay in Las Vegas. His topic “The Quest for the
Modern Contact Center” was based on the cultural transformation ResortCom
made in the past year.
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According
to Alex Marxer, president of the award-winning company “Zappos inspired
us to undergo a cultural transformation which became the center piece of
our call center success. We make fantastic customer service a profit center.
Our philosophy combines the spirit of innovation and partnership. We keep
our clients’ portfolios healthy and cash flow strong while ensuring a positive
experience for owners and members through online self-service and a customer
service staff with a concierge-like attitude.”
With
high level technology and a unique culture combining professionalism and
fun, the ResortCom is widely praised for its ability to continue to listen
and be flexible. With 50 agents and a total of 125 employees in its Las
Vegas call center, the call center combines the operations of four company
departments: Maintenance Fee/Loans, Welcome Calls, Loan Servicing and Reservations.
The center handles both inbound and outbound calls. A basic measurement
of the contact center’s success is that it increased the revenue production
across the entire call center|–|all
the while decreasing call volume.
Call
Center Week is the largest gathering for buyers and sellers in the contact
center industry. This year’s event, themed “Competing on Service: Seize
the Opportunity,” immersed the 1,500 attendees in several skill-based workshops,
multi-speaker master classes, unique networking opportunities and call
center site tours.
ResortCom
was a top finalist in the Call Center Division in the American Resort Development
Association (ARDA) Awards Program. Acknowledged as having the most consistent
top results in the timeshare industry with the healthiest portfolios, lowest
delinquencies, and lowest accounts lost in back end as well as lowest foreclosures,
ResortCom’s averages are measurably stronger than their competitors. It
was also recently named the Best Financial Services Company at the Perspective
Magazine Awards at GNEX 2014.
Although
ResortCom boasts HOA and property management expertise along with sales
and marketing services it is the Financial Services division which it is
best known for at this time. Services provided include • Loan Collections
& Portfolio Management • Welcome Calls/Member Services • Statement
Management/Fulfillment • Maintenance Fee Billing and Collections • Tax
Withholding Trusts, Custodial Services and Lender Support • International
Banking Solutions and Multi-Currency Credit Card Payment Solutions.
For
more information about ResortCom International, visit www.ResortCom.com
or call John Small at 619-683-2470, ext. 1004.
Contact:
John Small, 619-683-2470
Media:
Georgi Bohrod, 619-255-1661 |