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TSA
Partners with Mövenpick Hotel Riyadh on
a
Comprehensive Upselling Program
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TSA
Solutions Supports the Hotel to Drive Revenue, Guest Satisfaction, and
Front
Desk Upselling Efficiency – the Partnership Accelerates TSA’s Growth Across
the Middle East
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Riyadh
& New York – April 2016 / Newsmaker Alert / Continuing its accelerated
expansion worldwide, TSA Solutions
has implemented its Front Desk Upselling program to support the 438-room
Mövenpick
Hotel Riyadh in enhancing upselling revenues, building RevPAR and promoting
increased guest satisfaction. The Hotel is TSA’s 12th partner hotel in
Saudi Arabia – TSA now has more than 100 hotel partners throughout the
Middle East.
Management
selected TSA for the comprehensiveness and flexibility of its upselling
program, including its front desk training component. Andreas Mattmuller,
Chief Operating Officer, Mövenpick Hotels & Resorts Middle East
and Asia, said, “We are very happy to announce our partnership with TSA.
We expect to see significant revenue increases as a result, and even in
the short time we have been working together so far, our staff have become
even more adept at helping guests find solutions that best suit their needs,
delivering the highest service standards. We look forward to a successful
partnership.”
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As
the undisputed innovator in the upselling space with more than 85% partner’s
renewal rate, TSA Solutions is committed to forming long-term working relationships
that result in mutual success. TSA’s Front Desk Upselling programs combine
proven training techniques with daily and monthly performance measurement
tools, reports and monthly planning and strategy meetings, to ensure ongoing
success and high ROI. A dedicated TSA Performance Consultant stays engaged
for the duration of the partnership – both onsite and remotely.
Hicham
El-Dah, Director of Business Development Middle East, said, “We are delighted
to be working with Mövenpick Hotel Riyadh. We look forward to contributing
to the hotel’s ability to improve drive new revenues and build customer
satisfaction, through our proprietary upselling strategy and program. We
look forward to reporting on the progress of our program in the months
ahead.”
For
more information, visit www.tsa-solutions.com.
About
TSA Solutions
TSA
Solutions is the worldwide leader in hotel upselling solutions. TSA helps
nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable
increases in incremental revenue and RevPAR - capturing more than USD 200
million in annual incremental revenue, with an average ADR increase of
2%. With no upfront investment cost for the majority of its programs, TSA’s
technology, training, and performance management tools also support hotels’
efforts to increase guest satisfaction and boost personnel retention.
TSA
is also building intuitive new technology applications to drive business
for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.
TSA
continues to evolve its solutions to support hoteliers in capturing even
more incremental revenue, with programs in reservations, sales, restaurants
and bars.
Founded
in 1987, TSA Solutions is headquartered in Singapore and maintains operations
throughout Asia-Pacific, the Middle East, Europe and North America.
About
Mövenpick Hotels & Resorts
Mövenpick
Hotels & Resorts, an international upscale hotel management company
with over 16,000 staff members, is represented in 25 countries with 83
hotels, resorts and Nile cruisers currently in operation. Around 30 properties
are planned or under construction, including those in Chiang Mai (Thailand),
Riyadh (Saudi Arabia) and Tunis (Tunisia). Focusing on expanding within
its core markets of Europe, Africa, the Middle East and Asia, Mövenpick
Hotels & Resorts specializes in business and conference hotels, as
well as holiday resorts, all reflecting a sense of place and respect for
their local communities. Of Swiss heritage and with headquarters in central
Switzerland (Baar), Mövenpick Hotels & Resorts is passionate about
delivering premium service and culinary enjoyment – all with a personal
touch. Committed to supporting sustainable environments, Mövenpick
Hotels & Resorts has become the most Green Globe-certified hotel company
in the world. The hotel company is owned by Mövenpick Holding (66.7%)
and the Kingdom Group (33.3%). For more information, please visit www.moevenpick-hotels.com.
Press
Contact:
Michael
Frenkel
MFC
PR
212-808-6559
for
TSA Solutions |