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Travel Outlook® Premium Reservations Call Center
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Travel Outlook Premium Reservations Call Center Contracts
with Wild Dunes® Resort in Charleston, South Carolina
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Santa Fe, NM – April 2014 / Newsmaker Alert / Travel Outlook® Premium Reservations Call Center has signed an agreement to provide overflow reservations call services for Wild Dunes® Resort, by Destination Hotels & Resorts in Charleston, South Carolina.
Travel Outlook Premium Reservations Call Center™ Contracts with Wild Dunes® Resort in Charleston, South Carolina
Travel Outlook will provide professional back up reservations services for Wild Dunes’ existing reservations team. Travel Outlook’s advance team has visited the property, and its Quality Assurance team is working to develop a detailed training program that will be constantly updated to educate Travel Outlook agents about the variety of wonderful accommodations available at Wild Dunes, which includes the four star Boardwalk Inn, The Village at Wild Dunes condominium hotel, and a collection of beautiful vacation rental homes.

“In the case of Wild Dunes”, says John Smallwood, Travel Outlook CEO, “our goal will be that our team will know the Wild Dunes property almost as well as the Wild Dunes reservations team does, allowing us to better understand the guest’s needs and preferences and to address them at the time of booking, saving time for the front desk and setting the stage for a better guest experience. We will support the superior reservations platform that Destination Hotels and Resorts has established for all of its hotel portfolio, delivering the same high standard of personalized customer service that the Destination Hotels and Resorts team provides for all its hotel guests.”

Travel Outlook employs a unique commission-only business model for most of its clients. “Our reservation specialists are paid on actual conversion,” says Smallwood, “so we are compensated when the call is converted and the guestroom is consumed. We do not charge for cancellations, changes, or other services, and our hotel partners benefit from experienced hotel industry professionals while avoiding the additional expenses associated with salaried or hourly employees. In addition, our premium service is priced competitively.”

For additional information:
John Smallwood, Chief Executive Officer
Travel Outlook Premium Reservations Call Center
www.TravelOutlook.com
Toll free:  844-TRAVELOUTLOOK (844-872-8356)
International: 505-407-4075
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About Travel Outlook
Travel Outlook's reservations team is certified by the Kennedy Training NetworkTravel Outlook partners with independent hotels, resorts and management companies to provide commissioned private label voice reservations. Its mission is to enhance the service levels, revenues and profitability of client hotels by providing timely, gracious and informed assistance to potential guests—resulting in the industry’s best conversion of reservation inquiries. Travel Outlook’s reservations team is certified by the Kennedy Training Network.
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Travel Outlook Premium Reservations Call Center™ Contracts with Wild Dunes® Resort in Charleston, South Carolina
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About Wild Dunes Resort, by Destination Hotels & Resorts
Wild Dunes® Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that’s just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation’s top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely condominiums and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.  For information, visit www.wilddunes.com.
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Placement Dates: 04/10/14 – 06/10/14
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