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| Travel Outlook Premium Reservations Call Center™ Contracts with La Cantera Hill Country Resort, by Destination Hotels & Resorts | La
Cantera Hill Country Resort is one of the most sought-after travel destinations
in the colorful Texas hill country, and in planning for the opportunity
to answer the Resort’s reservations calls, Travel Outlook worked closely
with Destination Hotel and Resorts’ corporate reservations team to create
the right response for guests calling for La Cantera reservations. Travel
Outlook works to ensure that its reservations team knows the property thoroughly
to better understand the guest’s needs and preferences, and strives to
accurately address them at the time of booking, saving time for the front
desk and setting the stage for a better guest experience. In addition,
Travel Outlook has implemented its unique web-based CSR system at the Resort
to make certain that guest requests and other critical information are
automatically routed to the right department at the hotel.
Travel Outlook’s team performs at a higher level than most hotel call centers, says Smallwood. “We work to answer calls more quickly than other hotel call centers, and to sell reservations at a higher conversion rate. In fact, we will gladly compare our experiential performance numbers in this area against anyone in our industry. Our professional reservations team is commissioned, and they put their extensive Kennedy Training Network sales training to work to close sales efficiently and courteously.” For most hotels, Travel Outlook is compensated when the call is converted and the guestroom is consumed, so the firm does not charge for cancellations, changes, or other services. Hotel partners benefit from experienced hotel industry professionals while avoiding the additional expenses associated with salaried or hourly employees. Travel Outlook presents the perfect way for a hotel to expand its reservations department without adding fixed expense. For
additional information:
 About La Cantera Hill Country Resort, by Destination Hotels & Resorts Located within the La Cantera 1,645 acre master-planned development, La Cantera Hill Country Resort is comprised of 508 rooms, and includes 38 casitas. Situated on one of the highest points in San Antonio offering panoramic views of both the city and the scenic Texas Hill Country, La Cantera is an upscale, AAA Four-Diamond Resort. In addition to La Cantera’s award-winning 18-hole championship La Cantera Resort Course and the 18-hole Arnold Palmer Course, La Cantera offers a full array of destination-oriented amenities designed to appeal to both leisure and group guests. For more information on La Cantera Hill Country Resort, please visit www.ResortLaCantera.com. About
Destination Hotels and Resorts
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“Our
management team is excited to be assisting Destination Hotels and Resorts
as it positions La Cantera Resort as a successful independent Resort in
San Antonio”, says John Smallwood, Travel Outlook CEO. “Our reservations
team is excited about the project, as well, because they enjoy selling
the wide array of Resort amenities to those calling for reservations or
for information about the Resort. We realize the significance of this Resort
in the Destination Hotels and Resorts portfolio and in the Texas lodging
market, and we are grateful for the opportunity to support the superior
reservations platform that Destination Hotels and Resorts has established
for all of its hotel portfolio. We look forward to, delivering the same
high standard of personalized customer service that the Destination Hotels
and Resorts team provides for all its hotel guests.”
Travel
Outlook partners with independent hotels, resorts and management companies
to provide commissioned private label voice reservations. Its mission is
to enhance the service levels, revenues and profitability of client hotels
by providing timely, gracious and informed assistance to potential guests—resulting
in the industry’s best conversion of reservation inquiries. Travel Outlook’s
reservations team is certified by the Kennedy Training Network.
