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room key isn’t working and your initial perception of the hotel has been
Of course, there is a wide selection of mobile key applications available to today’s hotelier looking to stay competitive. So, the question becomes, how do you determine which one is right for your hotel?
1. Integration is Key
The mobile door-lock technology you install can’t work unless you have compatible hardware on your door locks. With this in mind, when considering door lock application providers, ensure that their technology integrates with all the leading door lock companies. If this seamless integration is lacking, some mobile lock formats could require you to replace the whole door lock, which isn’t cost effective.
Also, in order to leverage the mobile key system as fully as possible, you may also need to integrate it with other sources of information. That means you need to ensure the application also integrates with the property management system your hotel currently has in place.
When it comes to embracing mobile key technology, seamless integration should be at the top of your list.
2. Perfect the Basics
Efficiency should always be top of mind, and new technology will not be readily embraced if it doesn’t perform its primary function flawlessly. While ‘bells and whistles’ can provide an exciting boost to guest engagement and revenue generation, nothing is more important than the delivery of the core functionality.
Does the lock and unlock function work every time, without any glitch? Is it reliable and highly secure? Does it require the guest to be within 5 feet of the door to their suite, or closer? Does the unlock function work quickly, or does it take a few tries before it registers? Does the app enhance the mobile experience, allowing the guest to effectively bypass lines and receive notifications/alerts tailored to their preferences? Is there a user friendly management tool for the system which includes dashboards, configuration, automation and analytics? Does it have strong security to ensure that the lock can’t be hacked?
Also, keep in mind that introducing a new technology can be tricky – and even more so if that technology is not intuitive as to how you currently work. Consider an intuitive mobile key system that your team can quickly get up to speed with – and is backed by expert support when you need it.
These are all key components you need to consider when determining which mobile key technology provider is the best fit for your hotel.
3. Is it Future-Friendly?
It is critical to invest in technology which demonstrates a clear grasp on the future of guest engagement; from reservations, pre-arrival messages, mobile check-in, and access to a hotel room with a mobile key, to offers, upgrades, and mobile check-out. While the perfection of the ‘basics’ may rule in terms of priority, guest expectations are always evolving and embracing new trends. With this in mind, determine if the technology you are considering has the capacity for advanced capabilities – and available on all platforms. This could range from the functionality of hosting a digital key on more than one device, smart-watch compatibility, mobile concierge to ensure guests aren’t missing the personal touch traditionally received from front desk staff upon check-in, and more.
mobile key technology you choose today, will stay with you for many years
to come. Make sure you choose a future-proof system that can handle the
extremely rapid developments in usability and functionality on the hospitality
market. What works today may not work for you next year. Or tomorrow. If
your current system isn’t evolving with your hotel’s growth and change,
then it is time to shop the options. Look for mobile key technology partner
that has the flexibility to grow and change with your needs. It’s what
we like to call ‘Future-Friendly’.
About the Author
Mr. Magnus Friberg has served as Chief Executive Officer of Zaplox AB since 2013 and he is also Director of the Company. He previously served at Securitas, responsible for Business Development & Marketing in Europe. He previously also established the company S Reg with SmartSafety concept.
Zaplox: A leading provider of advanced mobile key services to the global
Zaplox is listed on Nasdaq Stockholm First North. Sedermera Fondkommission is the Certified Adviser.
For more information about Zaplox: www.Zaplox.com.